Fortin Gage

Our Policies

Delivery policy

A delivery fee will be added to each order based on the delivery address. Orders must be received before 2:00 PM to assure same-day delivery. Orders received after 2:00 PM will be delivered the following day. We will try our best to accommodate deliveries at specific times of day, but we cannot guarantee it. We do not deliver on Sundays, the 4th of July, Thanksgiving or Christmas.

Order policy

We cannot guarantee specific flowers in areas other than our local area, but we can guarantee that your gift will maintain the same quality that we cover with our 100% satisfaction guarantee. If you are not completely satisfied, please contact us at (603) 882-3371.

Sales tax

The State of New Hampshire does not have a sales tax. Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery. If you find it necessary to cancel or change delivery dates or addresses for any other orders, call us directly at (603) 882-3371. We are unable to accept cancellations or change requests by email.

Substitution policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. The substitution of certain keepsake items may also be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet or orchids, we will make every attempt to match the flower type, but may substitute with another color.

Refund policy

Fortin Gage Flowers and Gifts strives to provide the best customer service available. As a real flower shop, we understand the concerns of online shoppers about the security and proper fulfillment of their orders. This policy explains how replacement orders and refunds are processed.

  • If a customer believes an order was not delivered, we ask for 24 to 48 hours to investigate. In many cases delivery was attempted but the recipient was not home and no neighbor could accept the order. We reserve the right to attempt a redelivery. Because we work with perishable products, some situations, such as leaving flowers on a porch, may be out of our control.
  • If there is a question about the quality of a delivered arrangement, contact the shop directly within 24 hours of delivery. In almost every case we will gladly replace the arrangement. Flowers are perishable and need proper care, so no refunds or replacements can be made when we are not told within one day of the delivery date.
  • We reserve the right to reject any order we deem questionable or possibly fraudulent, and will email the sender if the information provided appears to be in error.
  • Cancellations must be made before the order is delivered. No refund can be issued after delivery. Cancellations are not accepted when an order was placed with information that prevents delivery, such as a wrong address; the customer can supply the correct details so the order can be delivered.
  • We are not responsible for orders the recipient refuses to accept, and no refund is issued in that case.